Refund policy
Return & Refund Policy
1. Returns
Wherever you are in the world, we accept returns under the following conditions:
- Contact us within 30 days of delivery
- Ship the item back within 14 days of return approval
To be eligible, your item must be:
- In the same condition you received it
- Unworn and unused, with tags attached
- In its original packaging
To request a return, contact us at info@pielme.com before sending anything back. Items sent back without an approved return request cannot be processed.
Returns are sent to:
Ghislaine Tchibozo — S/C Nina Hetrau
49 rue de Normandie, Bat E
92400 Courbevoie, France
2. Return shipping
- Return shipping is at the buyer's expense, with the carrier of your choice
- Return shipping costs are not refunded
If the return is due to an error on our side — a defective or damaged item, the wrong item, or the wrong size sent — PIEL covers the return shipping.
3. Damaged, defective or incorrect items
Please inspect your order on arrival. Contact us straight away if the item is defective, damaged, or not what you ordered.
Where an item is faulty or not as described, you can ask us to replace it or to refund it, and we cover the return shipping.
Customers in the European Union and the United Kingdom also have statutory rights for goods that are faulty or not as described. Nothing in this policy limits those rights.
4. Non-returnable items
- Custom and made-to-order pieces, including personalised orders
- Gift cards
Sale and discounted items follow the same return terms as full-price items.
If you have a question about a specific piece, ask us before you order.
5. Need another size, or a different piece?
Send the item back once your return is approved, and tell us what you'd rather have. We'll issue a store credit for the full value of the item, so you can order the right piece straight away — or refund you instead, if you prefer. Your choice.
Faulty or incorrect items are covered in section 3 above.
6. Statutory cancellation rights
Customers in the European Union and the United Kingdom have a legal right to cancel an order within 14 days of delivery, for any reason and without justification. This is a statutory minimum. It does not limit the 30-day return window above, which applies to every order, everywhere.
7. Refunds
Once we receive and inspect your return, we'll tell you whether the refund is approved.
Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.
If more than 15 business days have passed since approval and nothing has arrived, write to us at info@pielme.com.