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TERMS & CONDITIONS OF SALE

1. Seller Identification

These Terms and Conditions of Sale are entered into between:

PIEL
Commercial name: PIEL
Legal entity: HORISENS GLOBAL
Legal form: Sole Proprietorship (Micro-enterprise – France)
Owner: Ghislaine Tchibozo
Registered office:
47 rue Vivienne
75002 Parisl, France

SIREN: 394 866 115
VAT number: FR 19394866115

Email: info@pielme.com
Phone: +33 (0)6 09 18 20 04

Hereinafter referred to as “the Seller”.

2. Scope of Application

These Terms and Conditions apply to all sales of products made through the PIEL website to private consumers, in France, the European Union, and internationally.

Placing an order implies full and unconditional acceptance of these Terms and Conditions.

3. Products

The products offered for sale are new clothing and accessories.

Some products may be offered as limited editions or personalized items, as specified on the product page.

Product images, visuals, and descriptions are provided for illustrative purposes only and are non-contractual.

4. Prices

Prices are indicated in euros (€) and are all taxes included (TTC).

As the Seller operates under the French micro-enterprise VAT exemption scheme, VAT is not applicable in accordance with Article 293B of the French Tax Code.

Prices may be modified at any time.
The applicable price is the one displayed at the time the order is placed.

5. Orders

An order becomes final once:

  • the shopping cart is validated,

  • these Terms and Conditions are accepted,

  • full payment is received.

An order confirmation email will be sent to the customer.

The Seller reserves the right to refuse or cancel any order in the event of a previous dispute or suspected fraud.

6. Payment

Payment is due in full at the time of order.

Accepted payment methods include:

  • Credit or debit card

  • PayPal

  • Apple Pay

  • Shop Pay

  • Any other payment method made available through Shopify at checkout

Payments are secured via Shopify’s payment infrastructure.

7. Shipping & Delivery

Orders are shipped via our logistics partner ShipEntegra.

Shipping destinations

  • France

  • European Union

  • International

Delivery times

Delivery times are indicative estimates:

  • Standard shipping: approximately 7 to 14 business days

  • Express shipping: approximately 3 to 7 business days

Delivery times may vary depending on destination, customs clearance, or peak periods.

Transfer of responsibility

Responsibility for the goods is transferred to the customer upon actual delivery of the package.

8. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or local fees may apply depending on the destination country.

Whenever possible, these costs are included in the final price paid by the customer, in order to avoid additional charges upon delivery.

In rare cases, local customs authorities may require additional information or verification, which may result in delays beyond the Seller’s control.

9. Right of Withdrawal

In accordance with European consumer law, customers have a 14-day withdrawal period from the date of receipt of the order.

To exercise this right, the customer must contact info@pielme.com within this period.

Returned items must be:

  • unworn and unused,

  • with original tags attached,

  • in original packaging.

10. Returns

Timeframes

  • Contact within 14 days of delivery

  • Items must be returned within 21 days of delivery

Return costs

  • Return shipping costs are borne by the customer

  • Exception: if the return is due to an error by the Seller (defective item, damaged item, wrong item or wrong size sent)

Personalized items and sale items are not eligible for return.

11. Refunds

Once the returned item has been received and inspected:

  • Refunds are processed within 10 business days

  • Refunds are issued via the original payment method

Initial shipping costs are non-refundable.

12. Liability

The Seller shall not be held liable for:

  • delays attributable to carriers or customs authorities,

  • improper use of the products,

  • incorrect information provided by the customer.

In all cases, the Seller’s liability is limited to the amount of the order.

13. Personal Data

Personal data is processed in accordance with applicable regulations.
It is used solely for order processing and customer relationship management.

14. Consumer Mediation

In accordance with the French Consumer Code, customers may use a consumer mediation service free of charge in the event of a dispute.

Proposed mediation body:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu, 75008 Paris – France
https://www.cm2c.net

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by French law.

In the event of a dispute, jurisdiction is granted to the courts of the Seller’s registered office, subject to mandatory legal provisions.